[Hiring] Senior Care Advisor @Hire Healthcare, LLC

Role Description

The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers. A trusted telephonic resource, the Senior Care Advisor guides seniors who may qualify for the PACE program through the enrollment process with WelbeHealth.

• Collaborate with market leaders, members of the clinical team, and others to assist seniors through the enrollment process.
• Assist prospective participants with the Medi-Cal application process.
• Answer inbound and follow-up calls, as well as make outbound calls to online leads.

Essential Job Duties:

• Display great patience, empathy, and show "courage to love" on every call.
• Build strong relationships with prospective participants, caregivers, and independent outreach associates.
• Support inbound campaigns, answer questions, and identify the underlying needs of prospective participants.
• Educate prospective participants about PACE services and benefits.
• Make outbound calls to interested prospective participants (not cold calls).
• Effectively manage leads that require follow-up calls.
• Maintain the highest level of service on all calls, both inbound and outbound.

Qualifications

• Associate's degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree.
• Minimum of one (1) year of experience in tele sales, customer services sales, Medicare, or PACE sales experience preferred.
• Experience using CRM systems (Salesforce or other similar CRM system).
• Medicare Advantage or PACE experience preferred.
• Medi-Cal knowledge preferred.

Benefits

• Apply your sales expertise in new ways as we rapidly expand.
• Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days.
• Medical Insurance Coverage (Medical, Dental, Vision).
• Advancement opportunities - track record of hiring and promoting from within.
• Competitive total rewards package that includes a 401(k) match and comprehensive healthcare coverage.
• Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering

$26.89-$35.50 USD