[Hiring] Senior Billing Success Manager @Prompt
Senior Billing Success Manager @Prompt
Customer Service
Salary usd 70,000 - 11..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 3d ago

[Hiring] Senior Billing Success Manager @Prompt

3d ago - Prompt is hiring a remote Senior Billing Success Manager. 💸 Salary: usd 70,000 - 110,000 per year 📍Location: USA

Role Description

As a Senior Billing Success Manager (BSM), you will serve as a Prompt billing expert to customers via our support channel and during customer onboarding. This role is critical in taking Prompt to the next level.

  • Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices.
  • Assist sales as needed on the sales cycle for mid market prospects.
  • Act as a product specialist on our billing platform for mid market teams.
  • Teach submission, posting, invoicing, AR, etc. best practices on Prompt to teams of all sizes.
  • Provide reporting training to teams, particularly in accrual accounting, AR reporting, and RCM KPI data.
  • Demonstrate advanced proficiency in Excel and data analysis.
  • Support client accounting and finance teams in obtaining necessary reporting from the Prompt reporting suite.
  • Establish and nurture relationships with client stakeholders and billing personnel.
  • Understand unique team needs to help configure and develop workflows with their new EMR/PM system.
  • Develop and maintain a deep understanding of our product offerings.
  • Promote customer satisfaction and loyalty by understanding each customer’s unique needs.
  • Provide guidance and expertise to billing success managers/team members and interdepartmental partners.

Qualifications

  • Bachelor’s degree in a relevant field preferred; substantial experience may substitute for formal education.
  • 3+ years in the medical billing industry.
  • 2-3 years of billing experience for outpatient physical therapy clinics; substantial experience may substitute.
  • Experience working in or with mid market RCM companies with 50 or more therapists.
  • 2-3 years minimum of RCM leadership experience.
  • Solid understanding of fundamental accounting concepts.
  • Strong technical skills.
  • Highly proficient in MS Excel.
  • Strong written and verbal communication skills.
  • Ready to embrace a fast-paced environment.
  • Able to work independently with minimal direction and oversight.

Requirements

  • Understanding and learning software is a passion.
  • Prepared to grow quickly into your role and take on greater responsibilities as needed.

Benefits

  • Competitive salaries.
  • Remote/hybrid environment.
  • Potential equity compensation for outstanding performance.
  • Flexible PTO.
  • Company-wide sponsored lunches.
  • Company paid disability and life insurance benefits.
  • Company paid family and medical leave.
  • Medical, dental, and vision insurance benefits.
  • Discounted pet insurance.
  • FSA/DCA and commuter benefits.
  • 401k.
  • Complimentary subscription to digital fitness classes and wellness content.
  • Recovery suite at HQ – includes a cold plunge, sauna, and shower.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Billing Success Manager @Prompt
Customer Service
Salary usd 70,000 - 11..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 3d ago
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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