[Hiring] Senior Billing Success Manager @Prompt

Role Description

As a Senior Billing Success Manager (BSM), you will serve as a Prompt billing expert to customers via our support channel and during customer onboarding. This role is critical in taking Prompt to the next level.

• Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices.
• Assist sales as needed on the sales cycle for mid market prospects.
• Act as a product specialist on our billing platform for mid market teams.
• Teach submission, posting, invoicing, AR, etc. best practices on Prompt to teams of all sizes.
• Provide reporting training to teams, particularly in accrual accounting, AR reporting, and RCM KPI data.
• Demonstrate advanced proficiency in Excel and data analysis.
• Support client accounting and finance teams in obtaining necessary reporting from the Prompt reporting suite.
• Establish and nurture relationships with client stakeholders and billing personnel.
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system.
• Develop and maintain a deep understanding of our product offerings.
• Promote customer satisfaction and loyalty by understanding each customer’s unique needs.
• Provide guidance and expertise to billing success managers/team members and interdepartmental partners.

Qualifications

• Bachelor’s degree in a relevant field preferred; substantial experience may substitute for formal education.
• 3+ years in the medical billing industry.
• 2-3 years of billing experience for outpatient physical therapy clinics; substantial experience may substitute.
• Experience working in or with mid market RCM companies with 50 or more therapists.
• 2-3 years minimum of RCM leadership experience.
• Solid understanding of fundamental accounting concepts.
• Strong technical skills.
• Highly proficient in MS Excel.
• Strong written and verbal communication skills.
• Ready to embrace a fast-paced environment.
• Able to work independently with minimal direction and oversight.

Requirements

• Understanding and learning software is a passion.
• Prepared to grow quickly into your role and take on greater responsibilities as needed.

Benefits

• Competitive salaries.
• Remote/hybrid environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Company paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• FSA/DCA and commuter benefits.
• 401k.
• Complimentary subscription to digital fitness classes and wellness content.
• Recovery suite at HQ – includes a cold plunge, sauna, and shower.