[Hiring] Senior Associate - Customer Care - Onboarding & Account Management @BrightClaim

Role Description

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it.

Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Job Description Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
• Develop and maintain strong relationships with clients to understand their business needs and challenges.
• Collaborate cross-functionally with internal teams to deliver solutions that meet client objectives.
• Monitor account performance and identify opportunities for upselling or cross-selling additional products or services.
• Prepare and present regular account performance reports to clients, highlighting key metrics and insights.
• Assist in the development of account strategies and plans to drive client retention and growth.
• Stay updated on industry trends and the competitive landscape to provide valuable insights to clients.
• Participate in client meetings, presentations, and negotiations to support account management efforts.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing
• Certifications:
• Certified Implementation Specialist - Customer Service Management - ServiceNow
• Customer Experience Certification (COPC) - COPC Inc.
• Microsoft Certified: Power BI Data Analyst Associate - Microsoft

Requirements

• Customer Care
• Customer Relationship Management (CRM)
• Data Literacy
• Insight Generation
• Sales Revenue
• Language: English
• Language Proficiency: Intermediate - B1
• Job Type: Regular
• Master Skill List: Customer Care - Onboarding & Account Management
• Remote Type: Remote
• Work Shift: Evening Job (Philippines)

Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter.
• Make an impact – Help global enterprises solve business challenges that matter.
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.