[Hiring] Senior Associate - Customer Care - Non-Voice @BrightClaim

Role Description

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it.

Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Job Responsibilities:

• Process customer and account-related transactions accurately and efficiently in accordance with established procedures and service level agreements.
• Review, research, and validate requests received from customers, financial institutions, internal departments, and other stakeholders.
• Perform account maintenance activities, data verification, record updates, transaction reviews, and case processing tasks.
• Analyze account information and supporting documentation to ensure completeness, accuracy, and compliance with business requirements.
• Identify exceptions, discrepancies, or potential issues and escalate them to the appropriate teams when necessary.
• Maintain accurate records and documentation of all actions taken within designated systems.
• Meet productivity, quality, accuracy, compliance, and turnaround time targets.
• Utilize multiple systems and applications to complete assigned tasks and resolve operational inquiries.
• Support operational projects, process improvement initiatives, testing activities, and additional assignments as required.
• Ensure compliance with company policies, client requirements, regulatory guidelines, and data privacy standards.
• Collaborate effectively with internal teams and business partners to resolve operational issues and improve customer outcomes.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing

Requirements

• Account Maintenance
• Banking Capital Markets
• Claims Resolution
• Customer Care
• Customer Experience (CX)
• Customer Journey Mapping
• Online Customer Support

Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter.
• Make an impact – Help global enterprises solve business challenges that matter.
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.