[Hiring] Senior Administrator - Commercial Contact Operations Advisor Support Team @TDS Telecom

Role Description

As a Senior Administrator - Commercial Contact Operations Advisor Support Team (COAST), you will be responsible for:

• Providing support to Commercial Sales, Order Processing teams, and other stakeholders.
• Assisting with order questions, functional application questions, and billing issues.
• Creating and distributing support-related communications.
• Conducting functional user acceptance testing of various applications.
• Working with Telecom IT personnel on system trouble escalations.
• Attending PAC meetings to represent and understand new commercial products.

Hours: This position has a scheduled shift of 8:00am-5:00pm Pacific Standard Time Monday-Friday. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Responsibilities

• Level I - III help desk support.
• Developing and maintaining knowledge necessary to support personnel on all strategic initiatives.
• Assisting Commercial Sales/Support and Order Processing associates with order processing questions.
• Responsible for the assembly, distribution, and implementation of communication information.
• Working with the Commercial Sales team to resolve billing issues and service address issues.
• Handling service address update requests and ensuring system updates are made.
• Managing CNAM escalation updates.
• Providing Salesforce support requests and working with Sales Operations.
• Performing functional user acceptance testing for new releases.
• Creating and facilitating the rollout of new and/or revised procedures.
• Representing and participating in product management PAC meetings.
• Keeping abreast of developments in new technologies and markets.

Qualifications

• Bachelor's degree (or higher) -OR- 4+ years professional work experience.
• 4+ years’ experience in sales, customer service, or marketing position.
• 2+ years’ experience in a leadership/lead or mentor role.
• 2+ years’ analytical or financial experience.
• Understanding of TDS commercial products and services.
• Understanding of TDS customer service policies, processes, and procedures.
• Proven strength in project management, multi-tasking, time management, and organizational skills.
• Knowledge of TDS’s organization and telecommunications industry.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
• TDS Service Discounts (for associates working 30 or more hours per week)
• Education Assistance (for associates working 30 or more hours per week)
• Paid Volunteer Time (for associates working 30 or more hours per week)