[Hiring] Senior Administration and Co-Pay Associate @Cencora

Role Description

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

• Assist with the coaching and mentoring of the existing team members.
• Work with APM/PM to maintain, improve and create work standards and standardized work.
• Perform general administrative tasks such as handling the mail, typing, and maintenance of filing systems for the program.
• Process payment requests for patients, pharmacies and/or physicians.
• Participate in special projects as assigned by the APM/PM.
• Provide daily support to the APM(s)/PM.
• Assist management with various reports and program related tasks.
• Work with management to develop program protocol and SOP for administrative and co-pay work.
• Work with management to develop and lead training of new associates, including but not limited to presenting, shadowing and call monitoring.
• Liaise with program managers to ensure co-payment KPIs are met.
• Liaise with cross-functional teams to ensure payment accuracy and timelines are met.
• Adhere to the general company processes and policies.
• Telephone Support - Phone line monitoring for availability, correct status and reporting.
• Participate and attend on-going refresher trainings and in specialized training courses for specific products, programs and purposes as deemed appropriate by the manager.
• Clear communication to APM/PM and program regarding cases of planned and unforeseen absences.
• The Senior Administration and Co Pay associate will also be assigned other duties and tasks as required and deemed necessary by management.

Qualifications

• A University Degree in a related field or equivalent an asset.
• A minimum of two (2) years’ experience in customer service; experience in medical, pharmaceutical and/or insurance industry is an asset.
• Bilingual in French and English: written and verbal.
• Highly organized with strong attention to detail.
• Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint).
• Flexibility in working shifts (hours of operation are 8 am - 8 pm).
• Strong critical thinking and problem-solving abilities.
• A Minimum of 2 years’ experience working for a patient support program.
• Strong communication and interpersonal skills, written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients.
• Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines.
• Demonstrates a strong work ethic, is reliable and shows initiative to pursue new skills.
• Advanced knowledge of pharmaceutical distribution industry.
• Strong business and financial acumen.
• Strong analytical and mathematical skills.
• Ability to work in a fast-paced environment and consistently meet deadlines.
• Effective interpersonal and leadership skills.
• Effective organizational skills; attention to detail.
• Strong knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.
• Strong knowledge of patient support programs.
• Excellent people skills, teamwork, empathy, influencing others, adaptability.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.