[Hiring] SemiSenior Technical Customer Onboarding Specialist @Truelogic

Role Description

We are looking for a part-time Technical Customer Onboarding Specialist to help our clients seamlessly get started on our platform. In this role, you will be the bridge between our clients, their Point of Sale (POS) systems, and our proprietary advertising platform. You’ll guide them through setup, configure their initial ad campaigns, and ensure they have a fantastic experience from day one.

Responsibilities

• Client Onboarding & Support: Act as the primary point of contact for new clients, guiding them through the onboarding journey with clear communication and a helpful attitude.
• Technical Setup & Integration: Assist clients in connecting their POS systems to our platform (training will be provided).
• Campaign Creation: Navigate our internal interface to build and launch "form-based" ad campaigns on behalf of our clients based on their business goals.
• High-Touch Communication: Craft clear, professional, and empathetic emails, and hop on occasional calls to walk clients through the platform.
• Basic Troubleshooting: Identify, log, and help solve minor system bugs or user errors from time to time, escalating complex issues to the engineering team when necessary.

Qualifications

• English: B2+ / C1 with strong written and verbal communication.
• Experience: 2+ years in Customer Support, Customer Success, Onboarding, Implementation, or Technical Support.
• SaaS Experience: Prior experience working with a SaaS product/platform (required).
• Client-Facing: Comfortable working directly with clients and guiding them through onboarding.
• Technical Aptitude: Comfortable learning software, troubleshooting issues, and navigating dashboards/integrations.
• Detail-Oriented: Strong attention to detail and ability to manage multiple client requests.
• Availability: Part time, US time zones.

Requirements

• Strongly Preferred:
• Experience with POS systems.
• Experience in digital marketing / campaign setup.
• Experience in hospitality or retail tech.

Benefits

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.