[Hiring] Selling Partner Support Associate @Amazon

Role Description

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

• Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
• Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
• Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
• Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively.
• Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.
• Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals.
• Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service.
• Actively seeks solutions through logical reasoning and data interpretation independently.
• Fosters a positive and cooperative team environment.
• Demonstrates enthusiasm for learning and commitment to continuous improvement.

Note: This role is for a native Korean speaker residing in South Korea, working fully remotely to support our operations. This is a 1-year contract position.

Qualifications

• Are enrolled in or have completed a Bachelor's degree or above.
• Fluent in EN language (basis requirement) with written and verbal communication skills.
• Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel).
• Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays.

Requirements

• 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment.
• Business acumen in areas of e-commerce and retail is advantageous.
• Typing skills of 30 words per minute with an accuracy of 93%.

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.