[Hiring] Seller Support Senior Associate @Amazon

Role Description

This is a full-time, permanent, remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

The Trilingual Selling Partner Support Associate is the primary solution provider for global sellers on the Amazon platforms. In addition to providing a remarkable Seller experience, a Selling Partner Support Associate is expected to:

• Address system issues
• Identify and implement process improvements
• Develop internal documentation
• Contribute to a team environment

All while adhering to service level agreements for phone, chat, or/and email cases.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the team

Prior applying, please consider the following:

• Only schedules available for this role are:
• Tuesday-Saturday 5:00-14:00/6:00-15:00/8:00-17:00
• Thursday-Monday 5:00-14:00/8:00-17:00/13:00-22:00
• Sunday-Thursday 5:00-14:00/8:00-17:00
• Option to choose schedule is subject to availability on the date offer is extended to successful candidate.
• Part-time, night or ‘graveyard’ shifts are not available.
• Amazon is a multinational technology company with English as its core business language and your hiring team may be located in different jurisdictions.

Qualifications

• 2+ years of working experience in corporate environments [AND/OR] volunteering, TCU, internship or university professional practice.
• B1 English proficiency or higher.
• B1 Portuguese proficiency or higher.

Requirements

• University Bachelor's degree in process or completed.
• Experience in peer coaching, mentoring, and/or training.

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.