[Hiring] Self Pay Representative Bilingual @Intermountain Health

Role Description

The Self-Pay Representative role involves utilizing overall knowledge of the Revenue Service Center to provide accurate information when communicating with patients. Their primary focus is to secure payments on outstanding patient balances by providing account information and payment options, along with updating insurance information when applicable. Outbound calls are made utilizing an automated dialer, with predefined campaign parameters for outgoing calls along with assigned accounts work queues.

Essential Functions:

• Works out of an automated predefined queue, calling patients to discuss balances due and payment options.
• Provides high level insurance and patient responsibility education.
• Negotiates with patients to resolve their financial liability and educates on availability of financial assistance.
• Establish payment plans within guidelines.
• Process credit card payments.
• Responsible for meeting productivity and quality measures set.
• Document accounts accurately in the EMR (Epic).
• Ability to interpret to assist patients.

Qualifications

• High School Diploma or GED.
• Passing score and certificate of required language issued by approved language testing vendor.

Requirements

• Regular attendance during scheduled business hours.
• Communication skills.
• Adaptability.
• Ability to stay calm.
• Knowledge of regulations and laws pertaining to job duties.
• Computer Literacy.
• Negotiation skills.
• Problem Solving skills.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment.
• Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Location

• Peaks Regional Office
• Work City: Broomfield
• Work State: Colorado
• Scheduled Weekly Hours: 40
• Hourly range: $19.29 - $24.99 (actual hourly rate dependent upon experience)

Company Description

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you.

While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.