[Hiring] Self Pay Collector @Surgery Partners

Role Description

The Self-Pay Collector is responsible for managing patient payment plans, collecting outstanding balances, and assisting patients with payment-related inquiries. This role provides exceptional customer service, supports account resolution efforts, and collaborates with internal teams to ensure accurate account management and timely payment collection.

• Maintain payment plans, including revising plans after insurance payments, following up with patients with declined payments, setting up new payment plans, and auditing plans timely to keep them up to date.
• Assist in monthly contacting of patients with accounts that are not on payment plans to collect payment.
• Answer incoming calls to assist patients with payments, setting up a payment plan, or other inquiries and forwarding information to gain resolution.
• Maintain professional decorum in communication with patients and colleagues.

Qualifications

• High school diploma required.
• Two years of verifiable medical collections experience is preferred.
• Knowledge of healthcare billing, collections, and patient financial responsibility.
• Knowledge of HIPAA requirements and applicable collection regulations.
• Strong customer service and communication skills.
• Effective problem-solving and negotiation skills to resolve account balances.
• Ability to maintain professionalism and empathy when discussing financial obligations with patients.
• Ability to prioritize, manage, and accurately document a high volume of accounts.

Requirements

• Maintain a dedicated, quiet, and professional workspace.
• Have reliable internet, equipment, and technology to perform all job duties.
• Safeguard confidential information and follow security protocol.
• Remain fully available, responsive, and focused during scheduled work hours.
• Not perform household duties (e.g., cleaning, errands, home maintenance).
• Refrain from providing care for children or other dependents while working.
• Devote scheduled work hours to the performance of job-related responsibilities and refrain from engaging in personal business activities.
• Plan accordingly for time away from work for childcare, personal responsibilities, illness, or other non-work reasons, using available time off or approved leave as needed or defined by policy.

Benefits

• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life Insurance.
• PTO.
• 401(k) retirement plan with a company match.
• And more!