[Hiring] Self-Pay Collections Specialist II @61st Street Service Corp

Role Description

The Self-Pay Collections Specialist II is responsible for follow-up work on Self Pay account balances. Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment, establish payment arrangements and/or obtain updated patient information. The Self-Pay Collections Specialist II must always exhibit professional and courteous behavior during communications.

• Collect full payment from patient or guarantor.
• Apply payments collected over the phone to each date of service.
• Establish payment arrangements and document terms in billing system.
• Handle customer inquiries, disputes and complaints. Escalate to supervisor or higher management as needed.
• Obtain insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate.
• Clearly document in system summary of work.
• Evaluate the patient’s ability to pay for services.
• Create payment arrangements via cash, check, credit card or payment plan as appropriate.
• Utilize Epic estimator tool to provide estimates and collect upfront payments, deductible and copays.
• Obtain insurance information, check eligibility for active coverage and update patient accounts accordingly.
• Determine coverage for planned clinical services and calculate patient expected out of pocket expenses.
• Answer and return phone calls and other general office tasks.
• Perform other job duties as required.

Qualifications

• High school graduate or GED certificate is required.
• A minimum of 1 year experience in a physician billing or third-party payer environment.
• Strong customer service and patient focused orientation.
• Ability to communicate, adapt, and respond to complex situations.
• Understanding of contracts, insurance benefits, exclusions and other billing requirements.
• Ability to understand and navigate the payer adjudication process.
• Effective communication skills both verbally and written.
• Functional proficiency in computer software skills (e.g. Microsoft Word, Excel, Outlook, E-mail).
• Patient financial and practice management system experience in Epic or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center experience and/or claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Requirements

• Hourly Rate Ranges: $24.76 - $33.17.
• Salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

Benefits

• Competitive comprehensive Benefit package to eligible employees.
• Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

Company Description

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.