[Hiring] Seasonal Termite Appointment Setter @Aptive Environmental

Role Description

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Seasonal Termite Appointment Setter position located remotely. The individual we are looking for is someone who enjoys working in a team environment and excels at an individual level. This position is not expected to extend beyond October 2026.

Responsibilities include:

• Contact current and potential customers by phone to book termite inspections, focusing on creating efficient, tightly clustered field routes.
• Handle customer hesitation or resistance using persuasive communication techniques and approved scripting.
• Determine and align customer availability with field inspector schedules to ensure optimal appointment placement.
• Strategically cluster appointments to reduce travel time and maximize inspector productivity.
• Accurately enter appointment details and notes into the CRM or internal scheduling system.
• Use company-provided scripts as a guideline while tailoring conversations to individual customer needs and situations.
• Select which leads to contact based on lead quality, urgency, and scheduling needs.
• Collaborate to handle cancellations, rescheduling, and customer inquiries.
• Communicate with inspectors and field operations managers to confirm availability and accommodate special requests.
• Participate in coaching sessions, team check-ins, and ongoing training to improve performance and align with department goals.
• Adjust scheduling plans quickly in response to customer needs, last-minute changes, or internal priorities.
• Establish trust and a positive customer experience through strong interpersonal and listening skills.
• Resolve overlapping, missed, or inefficient bookings using sound judgment and route awareness.
• Document call results and maintain performance tracking within internal systems.
• Work collaboratively with other appointment setters and supervisors to meet collective targets for route density, show rate, and customer satisfaction.

Qualifications

• Must have strong phone communication skills, persuasive speaking, and effective objection handling.
• Must have the ability to quickly problem-solve, think creatively, and adapt while managing time efficiently, navigating systems, entering data accurately, and booking appointments that align with both customer needs and team goals.
• Must have the ability to actively listen, build rapport, and tailor conversations to a variety of customer situations.

Requirements

• To ensure optimal employee performance in a remote work environment, remote employees are expected to maintain the following work environment:
• A quiet and distraction-free working space.
• Stable internet connection with consistent download speeds of 20 Mbps and upload speeds of 5 Mbps.
• Jitter below 20 milliseconds.
• Dedicate full attention to job duties during working hours.

Benefits

• $15/hr + Commission.
• Upbeat and exciting company culture and much more!

Company Description

Aptive Pest Control provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.