[Hiring] Seasonal Support Representative @Campminder

Role Description

As a Seasonal Support Representative, you will help ensure our summer camp clients and families thrive! You will play a critical role throughout the summer months by reinforcing our Client Support team by fielding the increased volume of calls and help tickets from our camps and families. In this role, you will uphold our support philosophy, which centers around empathy, humility, and heart. This comes naturally to you, as you love empowering clients with conscientious, comprehensive, knowledgeable support. You are passionate about the community we serve, technology, and helping others via your world-class client support.

Qualifications

• An innate desire to be of service to others
• Excellent written and verbal communication skills
• Strong critical thinking and multitasking skills
• An eagerness to quickly learn and engage with our robust software
• Excitement to successfully collaborate with a team and also problem-solve independently
• Attention to detail and accuracy
• Some prior experience in a fast-paced and high-volume customer support role
• Empathy and diplomacy required to gracefully engage in occasionally difficult and emotionally-charged conversations
• Willing to work a consistent 40 hours per week for the duration of the summer, either 7a-3:30p MT M-F or 9a-5:30p MT M-F

Requirements

• Corresponding with camp staff and parents via email and phone
• Triaging calls and tickets
• Escalating cases or system errors through appropriate channels
• Troubleshooting within the Campminder system database and the Campanion mobile application
• Processing payments and refunds through the Campminder system
• Adapting your step-by-step instructions to clients depending on contextual clues and the devices they are using to access the Campminder platforms

Benefits

• Excellent opportunity to work at an established tech company
• Exposure to aspects of a tech company including client relations, product/engineering, communications, and business development
• Opportunity to showcase your skills firsthand for potential future openings with Campminder
• Join a joyful, team-oriented environment

Company Description

We provide awesome software support for summer camp staff and parents. It’s rewarding to know we are enabling meaningful outdoor experiences for thousands of campers. Our work is fast-paced and you are always learning something new. With an incredibly supportive team, you’ll know who to ask or where to look when you come across something new. Your colleagues are smart, collaborative, caring, and fun. We’ve been nationally recognized for our values-led culture and employee experience.