[Hiring] Seasonal Student Enrollment Coordinator @CIEE Inc

Role Description

Help grow student participation in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset. You'll own the entire applicant's journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way.

With a passion for relationship building and working with teens, you'll convert inquiries into life-changing study abroad experiences by helping students and families find the programs that best meet their needs and goals. You’ll showcase the incredible value of all CIEE Global Navigator programs, including:

• High School Summer Abroad
• High School Semester Abroad
• Gap Year Abroad
• First Year College Abroad

Schedule & Hours:

• This is a full-time, hourly position offering up to 40 hours per week.
• The standard schedule is Monday - Thursday 12:00 PM – 8:00 PM, with flexibility on Fridays to choose between 9:00 AM – 5:00 PM or 12:00 PM – 8:00 PM shift.
• Each daily shift includes a 30-minute unpaid, uninterrupted break, making the core schedule a reliable 37.5 paid hours per week, with a hard cap at 40 hours.

What you’ll do:

• Lead sheet transcription: transcribe paper lead sheets into our Custom Relationship Management (CRM) system Salesforce.
• Conduct a high volume of outreach to leads via phone call, text, and email; inspiring leads to convert to open applications.
• Follow a structured sales outreach process to proactively engage with interested leads and applicants via phone, text, and email outreach.
• Ability to work through a high daily call volume, 30-60 calls per day.
• Application Audits: Track student readiness for program departures, auditing student health forms, passports, and other pre-departure materials with a high level of accuracy and attention to detail.
• Health Calls & Health Audits: Ensure students’ health information is complete and up to date.
• Convey the value and tangible outcomes of study abroad to all potential leads, including U.S. high school students, high school graduates and their legal guardians.
• Motivate and coach participants and families through the scholarship and application process. Work with families to overcome barriers associated with studying abroad in high school.
• Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
• Assist with virtual webinars for students and parents, supporting presentations to large groups.
• Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce (CRM system).
• Other duties as assigned.

School Presentation Responsibility:

• For candidates living in the NYC, Long Island, New Jersey, Westchester, or Southern Connecticut areas, this role will also include supporting in-person school presentations and outreach events at local schools, with occasional travel within the assigned area.

Qualifications

• Bachelor's degree or international equivalent.
• A minimum of two years of customer service or sales experience.
• The ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
• Strong organisational skills and attention to detail.

Requirements

• CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.
• Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.