[Hiring] Seasonal Remote Customer Support Agent @Resolv.Global

Role Description

We are hiring Seasonal Remote Customer Support Agents to support a high-volume US customer support operation during one of the busiest periods of the year. This is a fast-paced seasonal role supporting customers by phone, email, and chat for a regulated online horse racing wagering platform.

• Assist customers with account registration, identity verification, password resets, and login issues.
• Help customers navigate the website and mobile wagering app.
• Support customers with deposits, withdrawals, account funding questions, and general account functionality.
• Answer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting advice.
• Troubleshoot common technical issues involving the website, mobile app, or account access.
• Respond to customer questions through phone, email, and chat while managing multiple systems at once.
• Accurately document customer interactions and outcomes in internal systems.
• Escalate technical, account, or payment-related issues when appropriate.
• Remain active and available throughout assigned shifts, especially during major racing events and other peak periods.
• Maintain professionalism, urgency, and accuracy while handling high customer volumes.
• Follow established procedures and remain engaged throughout live operations.

Qualifications

• Previous customer service, contact center, or support experience preferred.
• Experience supporting online platforms, mobile apps, account access, payments, or technical troubleshooting is a plus.
• Comfortable working in a fast-paced, high-volume support environment.
• Strong written and verbal English communication skills.
• Comfortable using multiple systems, browser tabs, and tools at the same time.
• Able to quickly learn a new platform, mobile app, and internal support systems.
• Strong data entry and documentation accuracy.
• Dependable with excellent attendance and schedule commitment.
• Comfortable supporting customers on a regulated online wagering platform.
• Able to stay calm, focused, and professional during major racing events and other busy periods.
• Reliable internet connection and a quiet work-from-home environment.
• Previous remote work experience.

Requirements

• Fully remote (US-based candidates only).
• Seasonal assignment runs from April 20 through May 3.
• Limited flexibility for time off during the assignment.
• Candidates must be available for weekends and major racing events.
• Training is required before moving into production.
• Candidates must complete all hiring steps to be considered.
• Final offers are contingent upon successful completion of a background check.
• Pay rate: $13 per hour.
• Fast hiring process with priority given to candidates who complete all steps quickly.

Technical Requirements

• Candidates must use their own personal equipment and internet connection for this role. Equipment is not provided.
• Personal Windows 11 computer.
• Dual monitors and webcam.
• Minimum 12 GB RAM.
• Wired or high-speed internet connection.
• Access to Microsoft Teams.
• Quiet, dedicated workspace suitable for phone support.