[Hiring] Seasonal Remote Call Center Representative @Marketing Concepts and Ability Commerce

Role Description

We are hiring Seasonal Remote Call Center Representatives to assist customers purchasing museum gifts and other products. Full-time and part-time schedules may be available, with shifts during the day, evening and weekends.

• Assist customers by phone with product questions and orders
• Respond to customer emails and chats
• Listen carefully, ask appropriate questions and help resolve customer concerns
• Learn and navigate order-entry and customer-service software
• Manage multiple priorities in a fast-paced remote environment

Qualifications

• Previous call center or customer-service experience
• Strong verbal and written communication skills
• Excellent listening and problem-solving abilities
• A dependable, self-motivated approach to remote work
• Ability to learn new systems and adapt to changing needs
• A friendly, helpful attitude and genuine enjoyment of assisting customers

Requirements

• Must reside in Florida or Minnesota
• Must be able to pass a criminal background check
• Must have a quiet, professional workspace suitable for handling customer calls

Benefits

• $18.00 per hour, based on experience
• Retention bonuses available
• Paid training
• Remote work
• Flexible full-time or part-time scheduling
• Day, evening and weekend shifts available

Remote Work Technology Requirements

• Personal computer or laptop running a currently supported version of Windows OS or MacOS
• Computer capable of running Azure Virtual Desktop
• Reliable high-speed internet with a stable connection throughout scheduled work hours; wired ethernet recommended
• Mobile device for multi-factor authentication