[Hiring] Seasonal Print Quality Resolution Assistant @Minted

Role Description

This is a remote seasonal role, starting in September through December 2026. Do you possess a sharp eye for design and a passion for turning complex problems into exceptional customer experiences? Are you a fast-thinking problem solver who thrives in a high-energy environment? If you're ready to bridge the gap between creative quality and customer support, read on!

As a Print Quality Resolution Assistant, you will work directly with customers to resolve post-print issues and ensure they receive the highest quality product. In this high-energy role, you provide immediate support over live communication channels to identify order issues, troubleshoot design files, and create replacement orders in real-time.

You will serve as a critical, cross-departmental link, acting as a liaison for all incoming quality and replacement order needs, handling the initial triaging steps when a customer reports a problem, providing expert guidance, and ensuring a seamless, fast experience for our customers. Additionally, you will step in to support general customer service tasks during peak seasonal periods.

Every case is unique. Your ability to navigate design files in Adobe Creative Suite while communicating technical concepts empathetically is key to maintaining customer trust. The ideal candidate is a fast-thinking problem solver who thrives in a live environment and is passionate about delivering quality results.

You will:

• Respond to calls, emails, and chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace.
• Act as the primary expert for live contacts (specializing in phone support) and guide the customer through the order replacement process.
• Identify root causes, provide immediate solutions, and replace orders in real-time.
• Review incoming requests to determine if an issue is an internal error or a customer-driven change.
• Open and navigate Adobe Illustrator and Photoshop files to diagnose print issues, proofread and edit design files as needed.
• Work cross-functionally to ensure a seamless transition for customers moving from general support to the Print Quality queue.
• Record detailed technical data within Salesforce to help the team track trends and recurring print/design issues.
• Ensure that all replacement order requests are accurately documented and prepped for the Processing Team.
• Work closely with the Print Quality team to align on best practices and ensure consistency across the team.

Qualifications

• Excellent written and verbal communication skills, with the ability to adjust your tone for live interactions.
• Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom is a plus.
• The ability to think critically to solve complex print and design problems on the fly.
• Experience with Salesforce Lightning and Google Suite.
• The ability to work effectively in a remote, team-oriented environment, engaging effortlessly with coworkers and taking feedback well.
• Ability to work a schedule that includes at least one weekend day.

Requirements

• Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.

Compensation

• Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $20.32/hr
• Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $18.65/hr

Disclaimer

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions: We use AI-powered tools to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.