[Hiring] Seasonal Luxury Homeware Brand Ambassador @Inktel Contact Center Solutions

Role Description

We're hiring Seasonal WORK-FROM-HOME Agents who can serve as Homeware Support Specialists to represent one of the world’s most upscale and high-end homeware brands. Each Homeware Support Specialist will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support job.

Agents must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls. Agents will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email, or chat. Training will be provided on client information and systems used.

Compensation: $15/hr. Bi-monthly pay.

Job Responsibilities:

• Address customer questions and concerns regarding product and delivery information.
• Provide product information, review alternative solutions if an item is out of stock, and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by client.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1-2 years Call Center Experience preferably in a live chat environment.
• Retail sales experience, preferably in an ecommerce environment.
• Excellent Data Entry skills - 45-55 wpm minimum.
• Must be computer literate and internet savvy.
• Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce).
• Experienced in handling multiple chats at any given time.
• Exceptional written communication skills; high-quality standard in grammar, punctuation, and written business acumen.
• Professional, upbeat, and engaging written communication.
• Excellent oral communication skills: clear diction, tone, and use of proper grammar.
• Ability to deliver quality customer service in a high-volume environment.
• Ability to develop relationships with clients, even in difficult situations.
• Ability to advise and counsel customers in a quick and efficient manner.
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers.
• Empathetic and active listening.
• Positive outlook and enthusiastic attitude.
• Conscientious team player.
• Ability to work 32 hours/week, 8-hour shifts, weekends, and holidays as needed.
• Dependable, with a history of good attendance and punctuality is essential.
• Proven track record of ALL of the following STRIVE values:
  • [S]ervice
  • [T]enacity
  • [R]esponsibility
  • [I]ntegrity
  • [V]ersatility
  • [E]ntrepreneurship

Requirements

• Minimum PC Requirements:
  • CPU Speed: Dual Core 1.2 GHz or better, Intel Core i3 or AMD Ryzen 3 or better.
  • Hard Drive: 40 GB or more of available space, 100 GB or more of total space.
  • Memory: 8 GB or RAM or better is preferable.
  • Operating System: Windows 10 Professional (No Macs or Chromebooks).
  • Two (2) available USB 2.0 or greater ports.
• Minimum Monitor and Accessory Requirements:
  • Monitor: 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p).
  • USB Headset with Microphone: JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function.
  • Camera: Integrated or USB Camera (Dual monitors may be required on some client programs).
• Minimum Software Requirements:
  • Google Chrome: Latest version of Google Chrome for Windows (Certain client programs may require specific versions of Microsoft Internet Explorer).
• Minimum Internet Connectivity Requirements:
  • Standard Connection / Speed: Hard-wired connection (no wireless), Minimum 45 Mbps download / Minimum 10 Mbps upload.
  • Internet connection must not be shared with more than 3 devices in the same location.
  • Maximum Latency Threshold: 120 milliseconds (ms).

Benefits

• Competitive base salary commensurate with experience.
• Comprehensive benefits package including:
  • Medical
  • Dental
  • Short/Long term disability
  • Life insurance
  • Personal time off
  • Educational assistance
  • 401K plan