[Hiring] Seasonal Dispatch Specialist @SuperStaff

Role Description

The Dispatch Specialist will play a key role in addressing inquiries, resolving issues, and managing orders from our valued external and internal customers. This position requires a swift and professional approach to overcoming service-related challenges. We are looking for a candidate who brings experience in Customer Service and Dispatch to the table. Please note this is a seasonal/temporary position with a fixed-term contract.

• Ensures that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently covers phones for service calls to ensure departmental service level agreements are being met.
• Enters jobs on service tech schedules in the Benco Field Service Management (FSM) software throughout the day based on daily incoming customer requests.
• Communications with customers are professional; emails, chats, and texts should be well written, and responses must be very thorough, answering all questions fully.
• Directly interacts with service techs and Field Service Management to maintain the efficiency of operation and maximize the scheduling time of techs.
• Effectively escalates exceptions to the coordinator and/or Field Service Management and provides support for problems.
• Researches information needed to handle requests for credit or billing problems.
• Can accurately enter a basic part order using the manufacturer number or the item number if needed.
• Accurately bills all service invoices using correct item numbers, quantities, and van stock.
• Properly checks all technicians’ schedules in respective regions to ensure schedules are complete and all leftover calls are properly rescheduled.
• Accurately documents discussions with customers, technicians, Territory Representatives, and Field Service Management in the Enterprise Resource Planning (ERP) and Benco Field Service Management software systems in a timely manner.
• Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
• Assists with scheduling, coordinating, and follow-up tasks related to prescheduled maintenance and calibration service type requests.
• Maintains a composed, confident, and professional manner in all situations; leads by example by keeping a positive can-do attitude.

Qualifications

• High School Diploma or GED (Required)
• 1 year customer service experience (Required)
• 1 year dispatch, technical support or scheduling experience (Preferred)

Requirements

• Availability: Must have full availability to work shifts within the 7:00 AM to 8:30 PM window.

Benefits

• Salary: $3.745.000
• Monday to Friday: Weekends off
• Opportunities for professional growth and development.
• A collaborative and supportive international team environment.
• Seasonal bonus paid after completion of the contract.
• Monthly Completion Bonus: Equivalent to 370,000 COP per completed month.
• The total accumulated bonus is paid as a lump sum at the end of your contract, once you successfully complete the full agreed term.
• If you complete your full contract successfully, you will receive all your monthly bonuses together in one final payment.