[Hiring] Seasonal Customer Service Team Supervisor @Minted

Role Description

This is a remote seasonal role, starting in September through December 2026. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!

As a Customer Service Team Supervisor, you will help ensure the most exceptional contact quality and service possible for Minted’s customers. Reporting to the Manager, Customer Service, Team Supervisors will be responsible and directly accountable for the execution of their team of Customer Service Leads (CS Leads) and Customer Service Representatives (CSRs), in close collaboration with other customer-facing leaders at Minted.

Successful Team Supervisors will:

• Motivate their teams and ensure that CSRs are professional and personable.
• Demonstrate strong empathy to the customer while achieving productivity, quality, and attendance goals.
• Ensure that CSRs have the skills and support to deliver high-touch, premium service to Minted Customers.
• Be energetic, supportive, and detail-oriented team members.

You will:

• Serve as the direct supervisor of the CS Leads and CSRs on your team.
• Provide day-to-day support, subject matter expertise, and coaching for CSRs.
• Drive productivity through contact prioritization via queue management and adherence monitoring.
• Work with the CS Leads to check in with each team member at the start and end of each shift.
• Stay present and available for the broader Customer Service team.
• Host regular one-on-one meetings with team members to review weekly performance.
• Ensure that CS Leads and CSRs actively adhere to their schedules.
• Complete project work as assigned by site leadership or other departmental leaders.
• Stay up-to-date on Minted products, services, and policy details.
• Promote and build a positive and friendly environment.
• Be responsible for coaching, development, and performance management of team members.
• Collaborate with cross-functional team members and leaders.
• Build close partnerships with leaders at Minted’s global sites.
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance.
• Produce a Weekly Business Review that outlines the performance of your team.

Qualifications

• Dependable and flexible.
• Professional, with leadership skills, and excellent interpersonal and communication skills.
• Someone who leads by example.
• Able to multitask and stay focused in a fast-paced environment.
• Able to take direction and quickly learn new procedures, processes, and products.
• An expert on or the ability to quickly learn Minted products, policies, and processes.
• Open to feedback and believes in a culture of continuous improvement.
• Comfortable sharing upward feedback and working closely with senior leaders.
• Comfortable using technology; ideally familiar and experienced with eCommerce.
• Able to reliably meet a required flexible/variable hour work schedule including weekends.

Requirements

• A Bachelor’s degree or equivalent work experience.
• 4+ years of customer service experience, preferably in an eCommerce or retail setting.
• 1+ years of leadership experience in a customer service setting.
• Strong work ethic with a positive attitude and demonstrated problem-solving ability.
• Demonstrated leadership skills with excellent written and verbal communication skills.
• Great people skills, strong written and oral communication skills.
• Excellent computer/software skills (Google Docs, Sheets, and Slides).

Benefits

• Minted utilizes a market-based compensation model with four geographic tiers.
• Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $24.82/hr.
• Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $22.78/hr.