[Hiring] Seasonal Customer Service - Healthcare @Foundever®

Role Description

As a Seasonal Healthcare Customer Service Representative, you will play a vital role in assisting customers with their health plans and coverage for a well-known benefits company. As a customer advocate, you will compassionately address customer inquiries, troubleshoot issues, share product and service information, and ensure exceptional overall satisfaction.

Join us in making a difference in our customers’ experiences!

Qualifications

• Excellent listening and communication skills both written and verbal
• Ability to multitask and navigate between screens efficiently while assisting customers
• Enjoys working independently or with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background check

Requirements

• Handle inbound customer service calls
• Understanding and striving to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Ability to navigate system tools to search for answers & information

Benefits

• Pay starts at $15 per hour
• The flexibility of a remote work environment
• 100% paid training
• We provide the equipment!
• Ongoing training and skill development
• Employee Assistance Program (EAP)
• Internal growth and career advancement, 93% of our management team is promoted from within our company

Home Setup Requirements

• A hardwired connection with an internet speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production