[Hiring] Seasonal Customer Care & Store Support @At Home

Role Description

The Seasonal Customer Care & Store Support Specialist is a temporary position that serves as a vital operational bridge between field teams, the home office, and our customers. In this highly visible, dual-capacity role, you deliver expert-level support across both Customer Care and Store Support functions, ensuring exceptional service experiences while equipping store teams with the tools, guidance, and clarity they need to succeed.

• Take ownership of complex inquiries and escalated customer concerns, resolving issues with professionalism, empathy, and sound judgment.
• Look beyond immediate resolution to identify root causes, uncover trends, and recommend process improvements that strengthen operational consistency across all store locations.
• Act as a liaison between stores and corporate partners, translating real-time operational challenges into clear, actionable solutions.
• Collaborate cross-functionally to streamline workflows, improve communication, and align field execution with company standards.
• Remote work from home with occasional travel to the Home Office based in Coppell, TX. Ideal candidate must reside in the Dallas/Ft. Worth Metro area.
• This is a temporary seasonal position created to support increased business demands during peak periods.
• Employment is intended for a limited duration and does not guarantee continued employment beyond the seasonal assignment.
• Seasonal Team Members are encouraged to apply for regular part-time or full-time opportunities as they become available and if they meet the qualifications.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in retail store operations, customer care, or related retail support functions.
• Proficient in all Microsoft Office applications: Excel, Word, PowerPoint, Outlook, and Teams.
• Experience with customer service or case management systems preferred.
• Familiarity with major social media platforms.
• Communicates policies, decisions, and expectations effectively while maintaining positive working relationships.
• Evaluates situations thoughtfully, determines appropriate next steps, and escalates issues when necessary.
• Demonstrates self-awareness and empathy when handling sensitive or escalated situations.
• Maintains professionalism and composure in challenging interactions.
• Effectively de-escalates difficult customer and field concerns by actively listening, clarifying issues, and driving toward timely, fair resolutions.
• Detail-oriented with strong organizational skills.
• Maintains effectiveness in a fast-paced environment with shifting priorities and high-volume inquiries.
• Ability to work a flexible schedule during peak business periods, including evenings, weekends, holidays, and overtime as business needs require.

Requirements

• Hybrid / Home Office.
• Must be able to remain stationary at a desktop workspace for extended periods of time.
• Ability to move about an office environment.
• Seasonal assignment expected through January 2027.
• Hours may vary based on business needs.
• Availability during evenings, weekends, and holidays may be required.

Benefits

• 25% Store Discount (Seasonal TMs Included).