[Hiring] Seasonal Customer Care Associate @PlanetArt

Role Description

PlanetArt is looking for a Seasonal Customer Care Associate as a contractor to support the company’s Customer Care Department. This is a remote, work-from-home position.

• Be the primary contact to external customers via phone, chat, and email
• Ensure quality of all orders, including photo placement and spelling/grammar
• Be dedicated to 100% customer satisfaction
• Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
• Other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Friendly, bright and outgoing personality with a "can do" attitude
• Internet savvy, general computer skills, and at least average typing skills (40wpm)
• Preference for at least one-year customer service experience in a call center environment
• Ability to work flexible work hours, including regular weekend shift
• Reliable attendance
• Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email)
• Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts

Requirements

• Own computer (Windows 10 or higher, at least 8GB RAM and at least Intel i5 or Ryzen 5 processor)
• Noise-cancelling headset
• Private, distraction-free environment
• Reliable high-speed internet access (non-Wifi connection for computer)
• Experience working from home in a Customer Service industry is preferred

Benefits

• Rate for this position is 327 PHP per hour (equivalent to 56,680 per month)
• This is only a temporary position for Q4 of 2026 (November to December)

Important Notes

• We prefer candidates who can be flexible with the final production schedule, which will be provided during the paid training period.
• Please be aware that we use Hubstaff for time and screen tracking. If this is something you do not agree with, please do not submit an application.
• We only use Wise to pay our contractors.

Required Paid Pre-Training Schedule

• Batch 1: Sunday, November 01, 2026 - 10:00 AM to 4:00 PM US Pacific Time
• Batch 2: Sunday, November 15, 2026 - 10:00 AM to 4:00 PM US Pacific Time

Required Paid Training Schedule

• November 02, 2026 - November 13, 2026, 7:30 AM - 3:30 PM US Pacific Time
• November 02, 2026 - November 13, 2026, 9:00 AM - 5:00 PM US Pacific Time
• November 16, 2026 - November 27, 2026, 7:30 AM - 3:30 PM US Pacific Time
• November 16, 2026 - November 27, 2026, 9:00 AM - 5:00 PM US Pacific Time