[Hiring] Seasonal Customer Care Associate @LanguageLine Solutions

Role Description

Join Us as a Seasonal Customer Care Associate – August through December 2026. At Health Advocate, we’re dedicated to helping individuals navigate the healthcare system with clarity and confidence. If you’re someone who values clear communication, accurate information, and consistent follow-through, this role is an opportunity to make a real difference.

As a Customer Care Associate, you’ll support members by answering incoming calls, resolving healthcare-related questions, and coordinating follow-up. You’ll be part of a team focused on service, accuracy, and outcomes—helping people get the answers they need in a system that can often feel overwhelming.

What You’ll Do: Your Roadmap to Impact

• Provide Direct Support: Handle incoming calls, explain healthcare benefits, services, and provider options clearly.
• Resolve Member Issues: Identify needs, research information, and determine appropriate next steps or referrals.
• Coordinate Follow-Up: Make outbound calls as needed to complete research or deliver updates.
• Maintain Accurate Records: Collect and update member demographic data in the system.
• Ensure Compliance: Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines.
• Collaborate Across Teams: Transfer inquiries to the appropriate internal/external contacts when needed.

Qualifications

• Experienced in Service: At least one year of customer service experience, preferably in a healthcare, insurance, benefits, or call center environment.
• Strong Communicator: Ability to explain complex information clearly, build rapport quickly, and maintain professionalism in every interaction.
• Organized & Reliable: Capable of managing multiple member requests while maintaining attention to detail and accuracy.
• Comfortable with Systems: Proficient in Microsoft Office and comfortable learning new systems and tools.
• Adaptable & Willing to Learn: Open to training and building expertise in healthcare plans, systems, and regulations.
• Customer-Focused Problem Solver: Enjoy helping people find answers and navigate challenging situations.

Requirements

• A private, HIPAA-compliant workspace where confidential member information cannot be viewed or overheard by others.
• Sufficient desk space to accommodate a dual-monitor workstation, keyboard, mouse, headset, and other company-provided equipment.
• A workspace that is professional and suitable for webcam use during meetings, training, and coaching sessions.
• A reliable wired high-speed internet connection with a minimum download speed of 200 Mbps and upload speed of 100 Mbps.
• The ability to work in a distraction-free environment free from excessive background noise that could impact member experience, productivity, or privacy compliance.

Benefits

• Work from Home Opportunity.
• Comprehensive Training & Equipment: We provide the computer equipment, monitors, and tools needed to perform your job successfully, along with extensive onboarding, training, and ongoing development.
• Competitive Pay: Starting hourly rate of $16.50.
• Meaningful Work: Help individuals navigate healthcare questions and access the resources they need.
• A Culture of Purpose & Impact: Be part of a team that values empathy, innovation, service excellence, and a shared mission to simplify healthcare.
• Award-Winning Organization: Join a nationally recognized company known for exceptional customer service and member advocacy.

Company Description

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being.

Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need.

Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.