[Hiring] Seasonal Custom Order Resolution Specialist @Minted

Role Description

Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.

This is a remote seasonal role, starting in September through December 2026. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!

The Role:

Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. Our Customer Service team is at the heart of the experience for our customers. Our CSRs serve an especially important role in delivering elevated, nuanced solutions to sometimes complex problems.

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
• Leverage detailed internal knowledge base to augment your service approach.
• Manage multi-system workflows by cross-referencing order information and processing order adaptations on the fly.
• Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms.
• Identify operational errors or platform friction points and share proactive insights with Customer Service leadership.
• Maintain a high bar: deliver consistently strong quality in every interaction.
• Actively collaborate with your Team Supervisor during regular 1:1s and on-camera video huddles.
• Identify platform friction points or operational errors and share proactive insights directly with Customer Service leadership.

Qualifications

• A Bachelor’s degree or equivalent work experience.
• Ability to communicate effectively in English, both verbally and in writing.
• Experience working with high-end customers, with accountability for fully owning and solving customer problems.
• Experience handling inbound contact volume.
• Experience with design-related work and fulfillment.
• Excellent written communication skills.
• High attention to detail and strong organizational habits.
• Experience using omni-channel CRM platforms.

Requirements

• A thoughtful problem-solver who enjoys helping people through unique situations.
• Tech-savvy and comfortable moving between different tools.
• A fast learner who can quickly internalize evolving technical workflows.
• Exceptionally patient, empathetic, and resilient.
• Highly digitally dynamic and capable of actively navigating multiple platforms.
• Open to a set schedule within our operating hours, including weekends.
• Visible & Engaged: Excited to be an active, visible member of a supportive remote team.
• An Unscripted Communicator: Confident navigating nuanced customer situations.

Benefits

• Compensation based on geographic tiers.
• Geo 2: $19.19/hr for locations like Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR.
• Geo 3: $17.62/hr for other specified locations.

Company Description

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work.

• We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
• We are headquartered in San Francisco, CA and currently employ 350+ full-time employees.
• Minted is an Equal Opportunity Employer committed to inclusion and diversity.