[Hiring] Seasonal Call Center Coordinator @Centro

Role Description

Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized? The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world.

• Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently.
• Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience.
• Handle and manage inbound and outbound calls as assigned.
• Multitask effectively while maintaining quality on assigned calls.
• Monitor and update customer and employee schedules, including conducting reviews during audits.
• Update census engagement details for new hires.
• Generate and send tickets for additional outreach in accordance with client guidelines.
• Provide accurate information to employees who call in, while recording and managing outreach activities.
• Collaborate with team members to ensure adequate phone coverage and availability.
• Maintain a professional and distraction-free remote work environment.

Qualifications

• Exceptional verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict-resolution abilities.
• Excellent organizational skills and attention to detail.
• Proficiency in multitasking while managing routine tasks.
• Strong analytical and problem-solving capabilities.
• Ability to prioritize and delegate tasks appropriately.
• Professionalism, integrity, and commitment to confidentiality.
• Ability to work efficiently from home using provided communication platforms.
• Reliable and consistent internet connection.
• Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.
• Flexibility to perform other duties as assigned.

Requirements

• High School Diploma or equivalent is required.
• A minimum of one year of customer service experience is preferred.
• Fluent Spanish bilingual speakers are highly desirable.

Benefits

• The typical base pay range for this role nationwide is $15 to $17 per hour.
• Your base pay is dependent upon your skills, education, qualifications, professional experience, and location.
• In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.
• Health, wellbeing, retirement, and other financial benefits.
• Paid time off.
• Overtime pay for non-exempt employees.
• Robust learning and development programs.
• Reimbursement of job-related expenses per the company policy.
• Employee perks and discounts.