[Hiring] Seasonal Benefits Associate @LanguageLine Solutions

Role Description

Join Us as a Seasonal Benefits Advocate – Through December 2026. At Health Advocate, we’re on a mission to simplify healthcare and empower individuals to make confident, informed choices about their benefits. We don’t just provide answers—we create solutions. If you’re passionate about helping others, providing exceptional service, and making a real impact, this is your opportunity to be part of something bigger.

As a Benefits Associate, you’ll be the trusted guide for our members, helping them navigate their benefit options, resolve concerns, and find the right healthcare solutions. You’ll work with a team driven by compassion, problem-solving, and a shared vision of making healthcare easier for everyone we serve.

What You’ll Do: Your Roadmap to Impact

• Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options.
• Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs.
• Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need.
• Coordinate & Follow Up: Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions.
• Master the Details: Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance.

Qualifications

• At least one year of customer service or benefits experience.
• Strong listening, empathy, and communication skills.
• Ability to multi-task and manage inquiries efficiently.
• Comfortable using MS Word, Excel, and internal systems.
• Excited about gaining expertise in benefits administration and healthcare plans.
• Experience in healthcare, insurance, benefits administration, Medicare, COBRA, or customer service environments is strongly preferred.

Requirements

• A private, HIPAA-compliant workspace.
• Sufficient desk space for a dual-monitor workstation and other equipment.
• A professional workspace suitable for webcam use during meetings.
• A reliable wired high-speed internet connection with a minimum download speed of 200 Mbps and upload speed of 100 Mbps.
• A distraction-free environment free from excessive background noise.

Benefits

• Work from home opportunity.
• Comprehensive Training & Equipment: Thorough onboarding, ongoing development, and all necessary work equipment.
• Competitive Pay: Hourly rate of $17.00.
• A Culture of Purpose & Impact: Be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all.

Physical Requirements

This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.

Mental and Cognitive Requirements

The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.

Work Environment

This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.