[Hiring] School Certifying Official I @National University

Role Description

The School Certifying Official (SCO) is responsible for advising and assisting students to navigate the use of their Veteran Education Benefits (VEB), certifying student enrollment statuses to the Department of Veterans Affairs, and liaising with students, other University teams, and the Veteran’s Affairs. SCOs provide exceptional customer service and quality responses to eligible veterans, civilians, military students, and family members applying for and receiving VEB.

• Interpret, explain, and analyze VA regulatory changes.
• Evaluate and monitor student eligibility for benefits processing.
• Serve as a student’s key point of contact regarding VA benefits.
• Focus on certifying student enrollments and communicating with students via phone, email, text messaging, and chat.
• Resolve complaints and assist students in overcoming challenges to graduation.

Essential Functions:

• Evaluate requirements for the University’s receipt of a student’s military benefit(s).
• Process veteran’s affairs (VA) enrollment certifications for eligible students.
• Interview students/veterans and coordinate benefits delivery.
• Coordinate timely filing of all VA documentation.
• Assist in the development and revision of office policies and procedures.
• Reconcile all incoming payments and prepare deposits for the University Cashier.
• Attend Military meetings/workshops and webinars impacting student benefits.
• Troubleshoot student issues and assist leaders in resolving complaints.
• Disseminate Shopping Sheets to prospective students.
• Ensure quality improvements in office policies and procedures.
• Maintain reasonable and consistent attendance.
• Other duties as assigned.

Qualifications

• Bachelor's degree preferred.
• An Associate’s degree from an accredited college or university and/or equivalent work experience will be considered.
• Minimum of two (2) years of related experience as an SCO, VEB specialist, financial aid specialist, or student-facing position at an accredited college or University, or equivalent, is preferred.
• Experience with VA Once preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities, and education will be considered for minimum qualifications.

Requirements

• Knowledge of Veteran Education Benefits and other financial aid programs.
• Knowledge of certifying the enrollment status of students utilizing their VEBs.
• Knowledge of VA Once.
• Knowledge of academic and business practices in an online environment.
• Knowledge of University policies and procedures.
• Skill in using Microsoft Office products; especially MS Outlook, Excel, and Word.
• Skill in supporting a collaborative work environment.
• Skill in effective communications and listening sensitively.
• Skill in being perceptive and decisive.
• Skill in de-escalating students and resolving complaints.
• Excellent customer service skills.
• Skill in operating equipment such as computers, fax, and phone systems.
• Ability to recognize when to reach out to leadership for guidance.
• Ability to comprehend difficult student situations and complex regulatory information.
• Ability to travel to conferences as necessary.
• Ability to problem-solve and resolve student complaints.
• Ability to maintain confidentiality.
• Ability to provide VEB services in a physical campus and/or online environment.
• Ability to prepare letters, reports, and business correspondence professionally.
• Ability to collaborate with other enrollment management and financial aid teams.

Benefits

• Salary/pay rate commensurate with experience.
• Comprehensive well-being benefits for you and your family.
• For full details about our benefit plan offerings, please visit benefits.nu.edu .
• For Part-time benefits, please click here .

Company Description

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state, and local laws.