[Hiring] Scheduling Support Coordinator @ISTA Personnel Solutions

Role Description

ISTA Personnel Solutions is currently recruiting on behalf of a respected US healthcare company that provides homecare nursing services, seeking a Scheduling Support Coordinator. This is a fast-paced coordination role where you will be responsible for:

• Matching caregivers with clients based on their individual care needs, availability, and requirements.
• Managing ongoing schedule changes to ensure that every client receives the support they need.
• Working across multiple systems and communication channels simultaneously, handling calls, messages, emails, and scheduling changes throughout the day.

PLEASE NOTE:

• Working Hours: Monday – Friday | 14:30pm - 23:30pm South African time (subject to change with daylight savings in the US).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Qualifications

• Excellent customer service skills.
• Strong verbal and written English communication.
• Exceptional organisational and multitasking ability.
• Comfortable working across multiple computer systems simultaneously.
• Ability to remain calm and organised in a fast-paced environment.
• Strong problem-solving skills.
• Ability to work independently while contributing to a team.
• High attention to detail.
• Confident using Microsoft Office and computer systems.

Requirements

• Coordinate and schedule caregivers to ensure clients receive the appropriate care based on their individual needs and preferences.
• Match caregivers to clients by considering availability, skills, personality fit, and location.
• Manage multiple priorities simultaneously while working across various systems, including scheduling software, telephone calls, WhatsApp, and email.
• Respond promptly to client and caregiver queries while maintaining a high level of customer service.
• Communicate schedule changes efficiently to clients, caregivers, and the internal team.
• Proactively resolve scheduling conflicts, cancellations, and last-minute changes with minimal disruption to service delivery.
• Monitor daily schedules to ensure all client visits are covered and escalate potential gaps where necessary.
• Build positive relationships with clients and caregivers through professional, empathetic, and effective communication.
• Work collaboratively with the wider scheduling team, assisting colleagues during busy periods and contributing to overall team success.
• Maintain accurate records and ensure all scheduling information is updated in real time.
• Prioritise urgent matters while maintaining accuracy in a fast-paced environment.
• Demonstrate initiative, resilience, and persistence when resolving scheduling challenges.
• Identify problems early and communicate proactively with management when support is required.

Company Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO specialising in providing skilled South African talent to work remotely for businesses across the United States.