[Hiring] Scheduling & Customer Support Virtual Assistant @Assist World

Role Description

We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination. This role is not entry-level — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding.

Key Responsibilities

• Scheduling & Coordination (CORE)
  • Schedule swim instructors across multiple Florida regions
  • Ensure efficient route planning (minimize travel time between lessons)
  • Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)
  • Make quick scheduling decisions in real-time
• Customer Communication
  • Answer inbound calls professionally
  • Respond to parents via phone, SMS, and email
  • Maintain a high-level customer service tone at all times
  • Handle follow-ups and inquiries promptly
• System & Admin Support
  • Work within Go High Level (GHL) for:
    • Scheduling
    • Communication
    • Payments tracking
  • Use internal app to manage operations
  • Send messages, flyers, and updates to clients

Qualifications

• 3–4+ years experience in admin, scheduling, or operations
• Strong English communication (spoken + written)
• Comfortable handling phone calls with US clients
• Ability to work fast under pressure (real-time scheduling)
• Highly tech-savvy and quick learner
• Strong organizational + problem-solving skills

Requirements

• Familiarity with US geography (especially Florida)
• Experience with Go High Level (GHL)
• Customer service background (bonus if dealing with parents)
• Mature, relatable personality (e.g. can confidently handle “difficult” clients)

Not a Fit If:

• You need constant guidance or training
• You struggle with fast-paced environments
• You have a strong accent that may cause communication friction
• You are junior / entry-level

Growth Opportunity

• High potential to move from Part-Time → Full-Time quickly
• Opportunity to support a growing franchise network
• $700 - $800 a month

Benefits

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.