[Hiring] Scheduling Coordinator @Mortgage Connect

Role Description

We are in the business of loan modifications and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner.

As a Scheduling Coordinator, you are responsible for completing all scheduling, re-scheduling, and cancellation requests for all closing orders. In this position, you will work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned.

Qualifications

• High school diploma or equivalent
• 1-year customer service experience
• Must possess good organizational skills
• Strong multi-tasking abilities in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient with MS Office and office equipment
• MS Excel skills are a plus

Requirements

• Coordinate scheduling assignments between signing agent, borrower, and clients
• Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
• Follow client-specific scripting call dialogue
• Meet company production, fee, and turn time standards as set forth by department Manager
• Monitor incoming scheduling emails
• Complete requests for reschedules and cancellations
• Establish and maintain relationships with signing vendors and clients
• Address vendor payment questions/issues as necessary
• Communicate openly and respectfully with clients, team members, and leaders
• Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule
• Maintain open communication with closing team members and post-closing auditors
• Track and report daily work to team leader
• Answer incoming phone calls that roll to Vendor Hotline queue
• Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches
• Cross train in Vendor Management and Signing Only to provide coverage during peak times
• All other duties assigned

Benefits

• Competitive payrates based on skills and experience
• Extensive benefits package:
  • Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Paid holidays and generous PTO based on tenure
• Paid volunteer time
• Paid Maternity and Parental Leave
• 401K plan and robust continuous learning opportunities
• Access to discounts that help save money in your daily life

Company Description

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.