[Hiring] Scheduling Center Agent @Aspen Dental

Role Description

At Lovet Pet Health Care, our Scheduling Center team is the heartbeat of the pet parent experience. We are a compassionate, fast-paced group dedicated to connecting pet families with the care they need—when they need it most. As the first point of contact, our agents play a critical role in delivering empathy, clarity, and confidence during every interaction. We value teamwork, accountability, continuous learning, and a shared passion for improving access to high-quality pet healthcare. If you thrive in a customer-focused environment and want to make a meaningful impact every day, the Lovet team may be the perfect next step in your career.

Qualifications

• Previous call center experience required.
• Proven ability to manage high call volume in a fast-paced, customer-focused environment.
• Strong attention to detail.
• Excellent communication skills with a desire to exceed guest expectations.
• Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection).
• Dependable, punctual, and self-motivated.
• Willingness to continuously learn and apply new skills.
• Ability to effectively use internal tools and resources (e.g., Wiki) to resolve patient needs.
• Interest in the pet healthcare / urgent care industry.

Requirements

• Respond to high-volume inbound calls with empathy, professionalism, and efficiency.
• Schedule pet parent new and existing appointments.
• Use trained sales and service techniques to meet goals related to appointment setting and guest satisfaction.
• Access and apply information from internal resources (e.g., Wiki) to accurately respond to patient inquiries.
• Complete additional tasks assigned by the Call Center Leadership Team.