[Hiring] Scaled Customer Success Manager @OneSignal

Role Description

OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. As a Scaled CSM, you'll use your people and communication skills (alongside some technology) to guide our customers towards success, from implementation through adoption at scale.

You will take a data-driven approach to support customers with timely and relevant resources throughout their journey. The Scaled CSM role is a perfect role for someone who has an exceptional drive to execute, loves helping customers, has an analytical mindset, and is comfortable forging their own path.

What You’ll Do:

• Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goals
• Manage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressed
• Participate in and enhance existing 1:many Programs such as Office Hours and Trainings
• Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunities
• Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale
• Develop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes

Qualifications

• 2+ years of demonstrated success in a Customer Success role
• Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale
• Strong communication and interpersonal skills, with the ability to build trust quickly with key stakeholders
• Ability to balance and prioritize multiple tasks and projects
• Experience using Customer Success Platforms
• Understanding of Customer Success metrics and KPIs
• Passion for helping customers and a commitment to providing exceptional customer service

Benefits

• The New York and California base salary for this full time position is between $70,000 - $115,000
• Expected On Target Earnings (OTE) between $105,000 and $145,000/year
• Competitive equity program
• Comprehensive and inclusive benefits

Company Description