[Hiring] Scaled Customer Success Manager @Pulley

Role Description

We're hiring a Scaled Customer Success Manager to manage a portfolio of customers in Pulley's scaled segment, helping them get real value from the platform through structured, digitally-led data-informed engagement. You'll use health scoring, lifecycle programs, and one-to-many touchpoints to drive adoption, retention, and long-term customer success at scale.

This role is a great fit for someone who is process-oriented, comfortable working across a high volume of accounts, and eager to build experience in the scaled CS space. You'll play an important role in surfacing customer feedback, identifying and managing risk, supporting renewals and expansions, and collaborating closely with Sales, Product, and Support to deliver a best-in-class experience for Pulley's customers.

Qualifications

• 1-3 years in Customer Success, scaled/tech-touch CS, or lifecycle/engagement roles
• Exposure to building or contributing to a scaled, 0→1 success motion
• Experience managing a book of business and staying organized across a high volume of accounts
• Familiarity with programs or workflows designed to support high-velocity, early-stage or SMB customers
• Comfortable learning and working within CS tools, lifecycle platforms, and customer analytics

Requirements

• Excellent written and verbal communication
• Able to take a project or program from idea to execution with guidance, and iterate based on feedback
• Comfortable working with data to track progress and spot trends
• Analytical mindset, with experience measuring and improving adoption and engagement
• Curious about how to turn customer patterns into scalable, repeatable processes

Benefits

• Competitive salary and equity
• Medical, Dental, and Vision insurance
• Unlimited PTO + Winter holiday break
• Parental leave
• Generous stipends for WFH, learning, wellness, and AI tools
• 401(k) match (US) / Pension match (Canada)
• Annual Salary Range: $81,000 - $90,000