[Hiring] Salesforce Support Specialist @Preferred by Nature

Role Description

Preferred by Nature is looking for a Salesforce Support Specialist to help our global workforce use Salesforce effectively. Based in India within our Data and Technology division, you will support the systems and information that enable our colleagues to advance better land management and business practices that benefit people, nature, and the climate.

Reporting to the Senior Salesforce Team Lead, you will:

• Provide timely, practical Salesforce support to our global workforce, proactively responding to questions, investigating issues, and following through to resolution.
• Manage system-change requests by gathering information, clarifying user needs, and involving the right colleagues in decisions.
• Improve the user experience by configuring screens, data views, reports, dashboards, and team-focused home pages so that information is easy to find and use.
• Work with internal stakeholders to simplify processes, improve system pages, and make everyday tasks more efficient.
• Support system maintenance, data-quality reviews, and data cleaning to keep information accurate, complete, and useful, and strengthen consistent data-management practices.
• Develop reports and dashboards that help employees and managers understand performance, identify trends, and make informed decisions.
• Create clear user guides and training materials, and deliver onboarding and training tailored to the needs of different employee groups.
• Keep your knowledge of Salesforce and related technologies up to date, including emerging developments and opportunities related to artificial intelligence.

Qualifications

• Experience providing application, CRM, or business systems support, ideally within Salesforce or a similar platform.
• Excellent communication skills and ability to collaborate effectively with technical and non-technical stakeholders.
• Experience understanding stakeholder requirements, resolving issues, and delivering practical solutions.
• Strong customer service orientation and proactive approach to helping users.
• Ability to investigate issues, identify root causes, and recommend solutions using sound analytical and problem-solving skills.
• Understanding of data quality, data governance, and information management, with close attention to detail and accuracy.
• Understanding of basic User Experience and User Interface principles and how to make systems intuitive and user-friendly.
• Fluency in spoken and written English.
• Motivation to develop Salesforce expertise and interest in emerging technologies, including artificial intelligence in business systems.

Requirements

• Hands-on experience supporting Salesforce users (preferred but not necessary).
• Configured system pages or data views, or developed reports and dashboards (preferred but not necessary).
• Created user guides and delivered training or onboarding for business-system users (preferred but not necessary).
• Supported colleagues across different teams, countries, or levels of technical confidence (preferred but not necessary).

Benefits

• Meaningful, mission-driven work supporting better land management and business practices that benefit people, nature, and the climate.
• An in-depth onboarding and professional training that prepares you with the right skills and knowledge to thrive in this role.
• Excellent opportunities for growth and professional development.
• A friendly, international team of colleagues, with a pleasant work environment.
• Global work culture and potential future travel opportunities.
• 20 days of vacation leave per year.