[Hiring] Sales Support Representative 2 @Humana

Role Description

The Agent Support Representative provides timely and effective sales support to Humana’s selling agents. The Agent Support Representative will handle a high volume of inbound and possible outbound phone calls to assist insurance agents with pre-enrollment inquiries including the following:

• Agent compliance (contracting, licensing, and certification)
• Pre-enrollment inquiries
• Agent commissions

Where you Come In:

• Perform inbound and outbound calls from internal and external selling agents in a fast-paced call center.
• Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes.
• Utilize documents, websites, and local networks to research and resolve inquiries of agents, involving Member enrollment and company products.
• Leverage internal documentation and websites, along with online resources to investigate, guide, and support agents through pre-enrollment inquiries.
• Build and strengthen relationships with both internal and external agents helping to build Humana’s brand by providing a perfect agent experience.
• Keep closely attuned to the needs and perspectives of agents and use these insights for the benefit of the business.

Required Work Schedule:

• Virtual training will start day one of employment and runs for the first 3 months with a schedule of 10:00 AM – 6:30 PM EST, Monday - Friday.
• Attendance is vital for your success, so no time off is allowed during training (no exceptions).
• Must be in a secure, quiet place to work, free from any and all distractions.
• Following training, must be available to work any shift between the hours of 8:00 AM to 9:00 PM EST, Monday – Friday.
• Expect overtime opportunities, both voluntary and mandatory, along with some weekends.
• During the Annual Enrollment Period, must have the ability to work between the hours of 8:00 AM to 9:00 PM EST, Monday through Saturday (and possibly Sunday).

Qualifications

• Minimum of 2 years of demonstrated experience in delivering exceptional customer service.
• Career-oriented individuals seeking long-term growth opportunities within the organization are strongly encouraged to apply.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Teams, Excel) and Adobe Acrobat.
• Strong general computer skills, including system navigation, accurate typing, basic troubleshooting, and initial computer setup.
• Ability to navigate multiple systems and applications simultaneously.
• Demonstrated critical thinking, problem-solving, and emotional intelligence.
• Commitment to remain within the department for a minimum of one (1) year, starting from the first day of employment.

Requirements

• The pay for this position is $23.00 Per Hour.

Preferred Qualifications

• Associate or bachelor’s degree.
• Prior leadership/supervisory experience.
• Bilingual in English and Spanish (potential increase in hourly rate for bilingual skills).

Benefits

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

Additional Information

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet specific criteria.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

• 40

Pay Range

• $43,000 - $56,200 per year.