[Hiring] Russian Speaking Call Center Agent @LBC Mortgage

Role Description

LBC Mortgage is looking for a friendly, professional, and customer-focused Customer Service Representative to join our team as we continue to grow our Insurance Department.

• Handle inbound and outbound customer calls
• Assist clients with insurance-related questions and requests
• Provide exceptional customer service via phone, email, and text
• Follow up with clients regarding documentation and policy updates
• Accurately enter and maintain customer information in company systems
• Resolve customer concerns in a professional and timely manner
• Work closely with internal departments to ensure a smooth customer experience

Qualifications

• Fluent in English and Russian (spoken and written)
• Previous Customer Service or Call Center experience required
• Strong communication and interpersonal skills
• Excellent phone etiquette and active listening skills
• Comfortable working in a fast-paced environment
• Strong computer skills and ability to learn new systems quickly
• Reliable internet connection and dedicated remote workspace
• Availability to work during PST business hours

Requirements

• Experience in the insurance industry is a plus
• Experience with CRM systems
• Sales or client retention experience is an advantage

Benefits

• Fully remote position
• Stable, long-term opportunity
• Friendly and supportive team environment
• Professional growth opportunities
• Competitive compensation based on experience