[Hiring] Roadside Assistance Dispatcher @AAA

Role Description

As a part-time AAA Roadside Assistance Dispatcher, you’ll provide critical support to members by coordinating drivers across multiple states in a fast-paced, 24/7 environment. Using advanced technology and comprehensive training, you’ll help ensure safety, peace of mind, and deliver legendary service.

• Starting Pay: $19.85/hour
• Schedule: Part-time afternoon/evening shifts, including weekends & some holidays
• Start Date: May 18, 2026
• Training: Paid, onsite training located at 5366 Virginia Beach Blvd, Virginia Beach, VA
• Remote Work: Opportunity to transition to work-from-home after an introductory period, subject to eligibility requirements and business needs
• Career Path: Advancement and internal growth opportunities encouraged

What You Will Do

• Use internal systems and technology to handle inbound and outbound calls and efficiently dispatch roadside assistance nationwide.
• Coordinate emergency services including towing, locksmith support, fuel delivery, battery assistance, and minor mechanical help.
• Assess member needs, prioritize safety, and accurately document information in real time.
• Communicate professionally and compassionately, maintaining composure during high‑priority situations.
• Collaborate with a network of 350+ independent service providers to share critical information and ensure timely service.
• Monitor active service requests, keeping both providers and members informed of status updates.
• Meet performance goals in a structured, metrics‑driven environment focused on member satisfaction.

Work-From-Home Requirements

• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need

• Customer service and/or call center experience.
• Bilingual skills, especially in Spanish, are a plus.
• Strong verbal and written communication skills, with the ability to remain clear and professional under pressure.
• Advanced computer and multitasking abilities, including talking and typing simultaneously while navigating multiple systems.
• Working knowledge of maps, GPS navigation, and traffic safety guidelines.
• Experience using SMS or chat tools in a professional setting.
• Ability to demonstrate empathy and deliver excellent service in a high‑volume call environment.
• Proficiency with Microsoft Teams and Outlook.
• High school diploma, GED, or equivalent.

Company Description

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.