[Hiring] Revenue Cycle Specialist I @Northeast Georgia Health System

Role Description

The Specialist I-Revenue Cycle is responsible for handling outbound and inbound patient phone calls related to patient collection activities within a high-volume call center environment, providing efficient and professional customer service. Key responsibilities include:

• Researching and documenting all performed work.
• Referring patient accounts to bad debt agencies appropriately.
• Managing high-volume inbound and outbound calls related to patient collections.
• Delivering professional, courteous, and efficient customer service while addressing patient inquiries and concerns.
• Researching account details and documenting all interactions accurately.
• Ensuring appropriate referral of accounts to bad debt agencies when necessary.

Qualifications

• High School Diploma or GED.
• One (1) year minimum collection experience, preferably in a Healthcare or Call Center setting.
• Preferred certifications: CPAR, CMA, CPB, or AHIMA equivalent certification.

Requirements

• Solid knowledge of patient collections and bad debt procedures.
• Ability to work with various systems to perform daily job duties.
• Strong listening and problem-solving skills with attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work independently within guidelines.

Essential Tasks and Responsibilities

• Accepts all calls via the ACD (Automated Call Delivery) lines in a manner that keeps wait times to a minimum.
• Thoroughly reviews accounts to identify and communicate outstanding balances for collection, resolving any discrepancies.
• Collaborates with outside departments as needed.
• Identifies and escalates issues to SPRC leadership appropriately.
• Maintains detailed notes to assist any party reviewing patient accounts.
• Meets or exceeds required quality, productivity, and collection performance standards as determined by SPRC leadership.
• Provides resolution to patient calls based on established standards and procedures.
• Remains in good standing with all NGHS policies including those related to attendance, positive attitude, and staff development.
• Follows scripting guidelines outlined by Supervisor/Manager when interacting with patients to maintain high quality of service.
• Listens and thinks critically to make sound judgments on patient accounts.
• Maintains an understanding of collection processes, techniques, and follows department standard of work.
• Performs other duties as assigned.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally (0-30% of time).
• Weight Carried: Up to 20 lbs, Occasionally (0-30% of time).
• Vision: Moderate, Occasionally (0-30% of time).
• Kneeling/Stooping/Bending: Occasionally (0-30%).
• Standing/Walking: Occasionally (0-30%).
• Pushing/Pulling: Occasionally (0-30%).
• Intensity of Work: Frequently (31-65%).
• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding.