[Hiring] Revenue Cycle Specialist Follow-up 1 (Patient Account Representative 1) @Oregon Health & Science University

Role Description

This position has the ability to work from home with the advantage of a flexible schedule. The position primarily processes and documents transactions on insurance accounts and interacts with insurance companies and agencies in resolution of unpaid balances, refunds and other Professional billing issues.

• Process transactions on insurance accounts; ensure account is set up correctly, problem resolution, appeals and audit transaction activity.
• Communicate professionally with OHSU staff and third party customers including departments and insurance companies to ensure timely and accurate processing of account transactions.
• Review Home Infusion claims including third party claims (i.e. MVA settlements, workers compensation claims).
• Performing and documenting quality assurance reviews on transactions in department.
• Prioritize assigned accounts to maximize aged AR resolution.
• Trending provider activity and the denials that may arise.
• Researching and forwarding documentation for Revenue Cycle Business Analyst to present to department, including updating files with current regulations, policies, and procedures.
• Promote and implement LEAN processes.
• Other duties as assigned.

Qualifications

• Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR
• Four years of general collection, billing or customer service experience; OR
• Equivalent combination of education and experience.
• Must be able to work with a diverse team and customer base.
• Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized.
• Excellent communication, both written and verbal and listening skills.
• Able to use reason and logic to independently solve problems and to multi-task as needed.
• Proficiency with standard office equipment and software such as Microsoft Office, knowledge of Healthcare Information Systems.
• Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire.

Preferred Qualifications

• High school diploma or equivalent.

Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and major businesses.