[Hiring] Revenue Cycle Management Patient Services Coordinator @Array Behavioral Care

Role Description

The Revenue Cycle Management Patient Services Coordinator is responsible for delivering responsive, high-quality support to both internal and external stakeholders through phone, email, and billing systems. This position plays a key role in maintaining efficient revenue cycle operations by supporting accounts receivable activities, addressing workflow issues, and ensuring accurate and timely processing of billing related tasks.

• Assist in maintaining best practice in the Revenue Cycle Management Process
• Provide support for patients and clinicians when identifying issues or breakdowns in the billing workflow
• Work in KeyCare Demographic and insurance queues by reviewing and processing demographic and insurance information within KeyCare to ensure patient records are accurate and up to date
• Validate insurance coverage, correct data discrepancies, and escalate issues that may impact claim submission
• Refile claims to the payers, document trends and identify root cause to ensure success of first appeal
• Collaborate with billing, coding, and administrative staff to research denials, determine root causes, and take appropriate corrective actions
• Support the resolution of payer discrepancies to recover revenue, prevent future issues, and maintain compliant billing practices
• Manage incoming payer, patient, and vendor correspondence and take appropriate action on each
• Ensure that all communications are accurately indexed and accessible for audit, follow-up, and documentation purposes
• Assist in verifying collector activity and refund batches for accuracy
• Respond to patient inquiries with professionalism and clarity
• Follow all standard operating procedures and ensure any workflow changes are appropriately documented in a revised version on Microsoft 365 once approved
• Other duties as needed

Qualifications

• Working knowledge of the practices, procedures, and concepts of healthcare revenue cycle, preferably behavioral healthcare
• Ability to relate and communicate positively, effectively, and professionally with internal and external stakeholders
• Preferred 1 years’ experience in revenue cycle management, patient financial services, and health information systems
• Work calmly and respond courteously under pressure
• Collaborate and accept direction
• Exhibits strong verbal and written communication and demonstrates excellent customer service skills
• Ability to be adaptable, working with challenging and demanding tasks and customers
• Ability to quickly evaluate and prioritize tasks in a fast-paced environment
• Demonstrate detail-orientation and superior time management skills
• Proficiency in MS Office (Word, Excel, PowerPoint), with strong data entry skills
• Knowledge in EMR Applications (Athena, Mahler)

Requirements

• 100% remote position
• Reports to VP, Revenue Cycle

Benefits

• The pay range for this role is $17 - $22 an hour
• Medical, dental, and vision insurance, employer paid life & long-term disability insurance
• Additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance
• Flexible spending accounts (FSA) and health savings account (HSA) contributions
• 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays
• 401k