[Hiring] Retail Sales Customer Service Representative @TaskUs

Role Description

We are seeking dedicated Teammates to provide comprehensive customer service, order management, and warranty support to our clients' customers. This role involves communicating through phone and email channels to address a variety of inquiries and resolve customer concerns.

• Deliver exceptional customer service via phone and email.
• Manage customer orders, including processing and tracking.
• Provide warranty support and process warranty claims.
• Handle inquiries related to orders, products, and services.
• Assist customers with navigating the global marketplace.
• Support customer groups and address their specific needs.
• Resolve production and shipping issues.
• Provide website support and troubleshooting.
• Handle other customer inquiries, including spam and marketing-related issues.

Qualifications

• Must be able to use English at a B1 minimum level and successfully complete the English written and oral assessment.
• Must be willing to complete assessments that include a typing test (25 wpm).
• Great communication skills, able to express themselves clearly and professionally.
• Demonstrate strong abilities to work independently and as a remote team player.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Must be at least 18 years of age.
• Must have HSD or equivalent.
• Sales Experience Highly Preferred.

Requirements

• Experience with customer service via phone, email, and live chat support is preferred but not required.
• Experience in customer service, sales, billing, and technical support.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Supportive People First culture.
• Inclusive environment and positive community impact.
• Encouragement of internal mobility and professional growth.

Company Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.