[Hiring] Retail Operations Expert @Mercor

Role Description

Mercor connects elite creative and technical talent with leading AI research labs. The position is for a Customer Service / E-commerce Specialist on a contract basis, with compensation ranging from $40–$60/hour and the opportunity to work remotely.

• Guide research and engineering teams to close knowledge gaps and improve AI model performance in customer service and e-commerce operations.
• Design challenging, domain-relevant tasks, and write accurate solutions to customer service and e-commerce problems.
• Evaluate tasks and solutions, providing clear, written technical feedback.
• Write and evaluate realistic customer conversations, applying store policies precisely.
• Develop rubrics to assess accuracy, policy compliance, tone, and resolution quality in AI customer support responses.
• Collaborate with other subject matter experts to ensure consistency and accuracy in training data.

Qualifications

• 3+ years of professional experience in customer service, customer support, retail, or e-commerce operations.
• Experience handling escalations and applying detailed policies.
• Working knowledge of support and commerce tools such as Zendesk, Salesforce Service Cloud, Gorgias, or Shopify.
• Demonstrable career progression.
• Ability to engage reliably for at least 20 hours/week during weekdays.
• Strong written communication skills.

Requirements

• Upload resume.
• AI interview based on your resume.
• Submit form.

Benefits

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [email protected]
• Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.