[Hiring] Resupply Coordinator @SLEEPQUEST INC

Role Description

SleepQuest is seeking a highly experienced and detail-driven Resupply Coordinator to support and elevate our resupply operations. This role is ideal for a candidate who thrives in a fast-paced, patient-focused environment and brings a strong background in DME, CPAP, or sleep therapy operations.

As a key contributor, you will take ownership of complex resupply workflows, proactively resolve escalations, and collaborate cross-functionally to ensure operational excellence and a seamless patient experience.

What You’ll Do

• Own the end-to-end processing and fulfillment of patient resupply orders, ensuring accuracy, compliance, and timeliness.
• Proactively monitor order pipelines and identify risks or delays before they impact the patient experience.
• Serve as a point of escalation for complex resupply issues, driving resolution through root cause analysis and cross-functional coordination.
• Partner closely with Revenue Cycle Management (RCM) and patient-facing teams to validate documentation, insurance requirements, and billing readiness.
• Deliver clear, professional communication to patients and internal stakeholders regarding order status and issue resolution.
• Maintain thorough and accurate documentation within company systems.
• Identify process inefficiencies and contribute to continuous improvement initiatives that enhance workflow and patient satisfaction.

Qualifications

• Proven ability to manage high-volume, patient-facing interactions with professionalism and empathy.
• Strong critical thinking and problem-solving skills, with a proactive approach to issue resolution.
• Exceptional attention to detail and ability to manage multiple priorities simultaneously.
• Ability to work independently while collaborating effectively across teams.

Highly Preferred Experience

• Direct experience in Durable Medical Equipment (DME), CPAP therapy, or Sleep Apnea (OSA).
• Hands-on experience with Brightree or similar healthcare workflow systems.
• Strong understanding of insurance verification, prior authorizations, and RCM processes.
• Background in resupply operations or healthcare order management.
• Prior experience in a high-volume call center or patient support environment.

Education & Experience

• High school diploma or equivalent required.
• 3+ years of relevant experience in healthcare operations, DME, or patient support strongly preferred.
• Experience with EHR systems and order management platforms is a plus.

Work Environment & Schedule

• Fully remote position: Must have a dedicated, professional workspace with a desktop and dual monitors.
• Schedule: Monday – Friday, 8:30 AM – 5:00 PM PST.
• 30-minute unpaid lunch.
• Two paid 10-minute breaks.
• Weekly team collaboration via Microsoft Teams (camera-on culture).

Additional Information

• Occasional travel may be required for team meetings or company events.

Why SleepQuest?

At SleepQuest, we are committed to delivering exceptional patient care through operational excellence. This role offers the opportunity to make a meaningful impact, work alongside a collaborative team, and contribute to a growing organization focused on improving patient outcomes.