Resolution Specialist @Carnival Corporation
Customer Service
Salary usd 18 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today

[Hiring] Resolution Specialist @Carnival Corporation

Today - Carnival Corporation is hiring a remote Resolution Specialist. πŸ’Έ Salary: usd 18 per hour πŸ“Location: USA

Role Description

We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist, you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply.

Key Responsibilities

  • Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance.
  • Serve as the primary point of contact for resolving problems and addressing concerns related to reservations.
  • Assist management and colleagues with problem resolution and policy clarification.
  • Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives.
  • Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service.
  • Resolve questions and issues received via email with a focus on service excellence.
  • Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors, and staff.
  • Serve as a resource for special projects.
  • Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels.

Qualifications

  • Excellent communication and interpersonal skills.
  • Strong negotiation abilities and a customer-centric approach.
  • Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Demonstrated ability to maintain confidentiality and exercise sound judgment.
  • Capacity to work independently under pressure and adapt to changing circumstances.
  • Passion, enthusiasm, and dedication to creating memorable guest experiences.
  • Accountability, honesty, fairness, and consistency in all interactions.
  • Open-mindedness and a collaborative spirit, promoting teamwork and mutual success.
  • Travel industry experience recommended but not required.

Requirements

  • Flexible scheduling is essential.
  • Some overtime or extended shifts may occur during peak seasons or special projects.
  • January and February are our busy times and personal time off will be limited or not available.
  • We are open most holidays and overtime may be mandatory as needed.
  • Position operates in a fast-paced call center environment with frequent guest and staff interaction.

Benefits

  • Cruise and Travel Privileges for you and your family and friends.
  • Health Benefits.
  • 401(k).
  • Employee Stock Purchase Plan.
  • Training & Professional Development.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Resolution Specialist @Carnival Corporation
Customer Service
Salary usd 18 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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