[Hiring] Resident Support Specialist @Extenteam Client Roles

Role Description

We are looking for a Resident Support Specialist for a Property management client of ours. The Resident Support Specialist is a key member of the centralized Resident Support team focused on resident retention. This customer service-oriented role requires managing a portfolio of superb apartment communities and providing world-class support to residents. You will oversee inquiries regarding lease renewals, move-outs, renter's insurance, and general resident concerns. This role is for a problem-solver who can work both independently and collaboratively, empowering you to ensure resident satisfaction and achieve renewal goals.

Your Main Responsibilities

• Renewal Management:
  • Proactively contact residents within your assigned portfolio to discuss lease renewals.
  • Effectively communicate renewal options, lease terms, and rent increases.
  • Address resident concerns and objections regarding renewals.
  • Negotiate lease terms within established guidelines to maximize retention rates.
  • Ensure timely processing of lease renewals.
• Customer Service:
  • Respond to resident inquiries via phone, email, and other communication channels.
  • Provide timely and accurate information regarding lease agreements, community guidelines, and other resident concerns.
  • Assist residents with move-out procedures and ensure a smooth transition.
  • Ensure residents remain in compliance with our renter's insurance requirements.
  • Escalate complex issues to the appropriate on-site team members.

Qualifications

• A high school diploma or equivalent is required.
• A candidate must have a background in customer service with a strong emphasis on verbal and written communication.
• Customer Focus: Dedicated to exceeding the expectations of our internal and external customers.
• Systems: Proficient in Microsoft Office Suite (Outlook, Excel, Power BI). Experience with Property Management software is a plus.
• Communication: Effectively conveys information and explains processes clearly in writing and verbally.
• Collaboration: Teamwork is at the heart of our operations. You'll work cooperatively and effectively with others, fostering a supportive and collaborative work environment to achieve individual and team goals.
• Initiative: Takes proactive steps to address issues and improve processes.
• Adaptability: Adjusts quickly to changing priorities and technologies.

Requirements

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port).
• i5 11th Gen or higher.
• Windows 11 / MacOS Catalina or higher.
• Minimum of 8 GB RAM.
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background).
• Back-ups in case of power or internet provider interruptions.
• Good headset and webcam (preferably noise-canceling headset).

Benefits

• Competitive Salary: We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work: This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off: Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage: Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.