[Hiring] Resident Billing Call Center Agent @Sunrise Senior Living

Role Description

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work.

The Resident Billing Call Center Agent is the first point of contact for residents and families who have questions about billing statements or accounts. Working remotely in a call center environment that operates seven days a week from 8 AM - 11 PM Eastern, Agents:

• Answer inbound calls and provide compassionate assistance.
• Strive to resolve inquiries on the first call.
• Work directly with community leaders as needed.
• Support communities with Move-In and Move-Out processing.
• Ensure accuracy of billing data and make updates to information in the Resident Billing system (PCC).
• Participate in month-end close activities and annual room rate increase processing.

Qualifications

• High school diploma or equivalent (associate’s degree or some college preferred).
• At least two years of call center or customer service experience; healthcare or senior living experience is a plus.
• Familiarity with basic billing and accounting concepts; willingness to learn senior living billing systems.
• Proficiency with call center software, CRM systems, and Microsoft Office.
• Ability to communicate fluently in Spanish, Canadian French, or Chinese is a plus.

Requirements

• Excellent customer service orientation and active listening skills.
• Ability to remain patient and empathetic when explaining billing information.
• Clear and professional telephone communication skills.
• Attention to detail and accuracy when entering data or documenting calls.
• Ability to multitask and navigate multiple software applications.
• Adaptability to fluctuating call volumes and shift schedules.
• Ability to work independently and take ownership of issues.
• Ability to type at least 40 words per minute.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans.
• Retirement Savings Plans.
• Employee Assistant Program / Discount Program.
• Paid time off (PTO), sick time, and holiday pay.
• myFlexPay offered to get paid within hours of a shift.
• Tuition Reimbursement.