[Hiring] Resident Accounts Manager @PeakMade Real Estate

Role Description

The Resident Accounts Manager will be responsible for day-to-day operations and financial functions of a portfolio of properties. This remote position centralizes rent collection, delinquency efforts, and scheduled billing responsibilities to optimize revenue for each property. This position also provides resident account support through customer care inquiries until the issue is resolved.

Qualifications

• Previous experience in an Assistant Manager or Bookkeeper role in the property management industry
• 1+ year experience using Entrata for leasing, accounting, or resident management functions
• Advanced proficiency in Excel, Outlook, and Word (e.g., reporting, data tracking, professional communication)
• Demonstrated ability to collaborate with team members and maintain positive resident relationships in a fast-paced environment
• Impeccable attention to detail and strong organization skills
• A high school diploma or equivalent

Requirements

• Self-motivated and enjoy working with others through a remote office setting with virtual communication
• High degree of self-discipline
• Dependable, focused, detail-oriented, and take pride in your work
• Understanding of the impact that revenue, delinquency, and ancillary income has on the financial performance of the property and portfolio
• Strong work ethic and enjoyment of working with different management styles
• Ability to create a respectful sense of urgency with rent collections
• Experience in collecting delinquent rent and post move out charges
• Demonstrated ability to produce professional written communication with minimal errors and effectively communicate with residents and team members
• Experience in resolving resident account issues or payment plans through effective negotiation
• Ability to handle customer issues to completion

Company Description