[Hiring] Reservations Agent @MISSION POINT RESORT

Role Description

As a Resort Reservations Agent, you’ll be the first point of contact for guests booking their stay. You’ll assist guests by phone, email, and online inquiries while accurately managing reservations and providing knowledgeable information about lodging, amenities, and island activities.

You’ll work in a diverse, multicultural environment where clear communication, attention to detail, and hospitality-forward service are essential. Professionals who succeed in this role are positive, organized, and dedicated to creating exceptional guest experiences.

Qualifications

• Experience: 1+ year in reservations, front desk, call center, or customer service preferred
• Education: High school diploma or equivalent
• Technical Skills: Experience with reservation systems and basic computer proficiency
• Communication: Excellent verbal and written communication skills
• Professional Traits: Friendly, dependable, solution-oriented, and detail-focused
• Sales Awareness: Ability to upsell room types, packages, and amenities when appropriate
• Cultural Awareness: Ability to work effectively in a multicultural team environment with professionalism and respect

Benefits

• Competitive pay
• Health insurance
• 401(k) retirement plan with company match, including eligibility for employer contributions and participation in accordance with SECURE Act 2.0 provisions
• Employee perks and discounts

Company Description

Mission Point Resort offers more than a job — it offers an opportunity to grow in hospitality. You’ll develop guest service and sales skills, work with a supportive team, and enjoy a unique island lifestyle while building a career in the hospitality industry.